Cover for Loss or Damage in Transit

Airlift arranges cargo insurance through AA-rated providers to cover your goods against loss or damage worldwide. Rough handling, weather damage and theft in transit are covered, subject to the policy terms.

If you need to claim, our team helps you prepare the file and follows it through to a decision.

Cover is optional and must be confirmed before the goods move. It cannot be added after a loss.

Importer at a laptop in an office overlooking a container port

File a Cargo Insurance Claim in Three Steps

We work directly with our insurance partners, which helps claims resolve faster. The full checklist, including carrier deadlines, is under "Filing a claim" below.

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STEP 1

Gather Your Documents

  • Bill of lading or air waybill, commercial invoice, packing list, the delivery receipt with exceptions noted, and photographs of the damage.

STEP 2

Write the Claim Letter

  • Use our templates to state what happened and the amount you are claiming, with a breakdown. Put it on your company letterhead.

STEP 3

Email the Claim

  • Send the claim letter, photographs and supporting documents to insurance@airliftusa.com.

On this page

Why the carrier’s liability is not enough

The ocean line, airline or trucker that moves your goods owes you only what the law behind its bill of lading or air waybill allows. That limit is set per package or per kilogram, not by what the goods are worth.

Cargo insurance closes the gap. It is a policy the owner of the goods (or a forwarder on the owner’s behalf) buys so that the insured value is paid if the goods are lost or damaged in transit. It is separate from the carrier’s liability.

The table shows the three regimes that apply to shipments to and from the USA. Each lets you declare a higher value on the transport document for an extra charge, but declared-value freight is expensive and the carrier keeps every defense the law gives it. A policy in your own name pays on the loss itself, and the insurer then pursues the carrier for whatever the carrier owes.

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ModeRegimeCarrier's limit of liabilityNotice and time bars
OceanCarriage of Goods by Sea Act (COGSA), 46 U.S.C. § 30701 note$500 per package or customary freight unit, unless the shipper declares the nature and value of the goods before shipment and the value is inserted in the bill of lading (s. 4(5)).Written notice of loss at the port of discharge, before or at removal of the goods; within three days of delivery if the damage is not apparent. Suit within one year of delivery (s. 3(6)).
AirMontreal Convention 1999, Art. 2226 Special Drawing Rights (SDRs) per kilogram since December 28, 2024, up from 22 SDRs, unless a higher value is declared on the air waybill and a supplementary sum paid.Written complaint within 14 days of receipt for damage and within 21 days for delay (Art. 31). Action within two years of arrival (Art. 35).
US truckingCarmack Amendment, 49 U.S.C. § 14706Actual loss or injury to the property. But the carrier may limit its liability to a value the shipper declares or agrees in writing, and most truckers’ bills of lading and tariffs do exactly that.The carrier may not allow less than nine months to file a claim or less than two years to bring a civil action.

What the limits mean in dollars: an SDR is the International Monetary Fund’s unit of account, and 26 SDRs was roughly US$35 at the time of the 2024 revision. So the airline would cover a 100 kg air shipment of electronics worth $40,000 for only a few thousand dollars unless it is insured. On the ocean side, what counts as a "package" depends on how the bill of lading describes the cargo, so the piece count and packaging on the bill matter.

What a cargo policy adds

  • Physical loss or damage: from an external, accidental cause during the insured transit, paid on the agreed insured value instead of a per-package or per-kilogram cap.
  • General average and salvage contributions: your share of a general-average adjustment and any salvage charges. All three Institute Cargo Clauses cover these (clause 2).
  • Warehouse-to-warehouse transit: cover starts when the goods are first moved for loading at the origin warehouse and runs through the inland legs, loading and unloading, the main carriage and delivery to the final warehouse (clause 8).
  • Both-to-blame collision liability: the cargo owner’s share of a collision liability under the clause of that name in the contract of carriage (clause 3).
  • Recovery against the carrier: once the insurer has paid, it takes over your rights against the carrier (subrogation). The carrier’s limits become the insurer’s problem, not yours.

All-risk vs named-perils cover: Institute Cargo Clauses A, B and C

The short version: Clauses (A) cover theft, breakage, rough handling and water damage; Clauses (B) and (C) do not.

Most cargo policies written for US importers and exporters use the Institute Cargo Clauses, a standard set of London-market wordings last revised on January 1, 2009. They come in three grades. Clauses (A) are the "all risks" wording: clause 1 covers all risks of loss of or damage to the goods except what clauses 4 to 7 exclude, so you only have to show that an accidental loss happened. Clauses (B) and (C) are named-perils wordings: they pay only for loss caused by a peril on their list, and you have to show which listed peril caused it.

The difference shows up in everyday losses. Theft, pilferage, non-delivery, rough handling, breakage, wetting from rain or condensation and container drops in the yard are not on the (B) or (C) lists. Under (A) they are covered as accidental losses, subject to the exclusions. Piracy is another difference: Clauses (A) carve piracy out of the war exclusion, while (B) and (C) do not. The table compares the three.

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PerilICC (A)ICC (B)ICC (C)
Basis of coverAll risks of loss or damage, except the exclusionsListed perils onlyShorter list of perils only
Fire or explosion; vessel stranded, grounded, sunk or capsized; land conveyance overturned or derailed; collision; discharge at a port of distressCoveredCoveredCovered
General average sacrifice; jettisonCoveredCoveredCovered
Earthquake, volcanic eruption or lightningCoveredCoveredNot covered
Washing overboard; entry of sea, lake or river water into the vessel, hold, container or place of storageCoveredCoveredNot covered
Total loss of a package lost overboard or dropped during loading or unloadingCoveredCoveredNot covered
Theft, pilferage, non-delivery, breakage, rough handling, rain or condensation damageCovered as an accidental loss, subject to the exclusionsNot coveredNot covered
PiracyCovered (excepted from the war exclusion)ExcludedExcluded
Deliberate damage by the wrongful act of any personCovered (no clause 4.7)Excluded (clause 4.7)Excluded (clause 4.7)

What "all risk" does not cover: exclusions in A, B and C

All risk is not every risk. Clauses 4 to 7 of every grade exclude loss, damage or expense caused by:

  • Willful misconduct of the insured (4.1).
  • Ordinary leakage, loss in weight or volume, or wear and tear of the goods (4.2). Evaporation, settling and the normal shrinkage of a bulk commodity are not insured losses.
  • Insufficient or unsuitable packing or preparation to withstand the ordinary incidents of the transit, where you or your employees did the packing, or it was done before the cover started. "Packing" expressly includes stowage in a container (4.3). This is the exclusion that defeats more container claims than any other.
  • Inherent vice or nature of the goods (4.4): fruit that ripens, steel that rusts in humid air, goods that spoil without any external event.
  • Delay even where an insured peril caused the delay (4.5). A missed season or a canceled order is a commercial loss, not a cargo loss.
  • Insolvency or financial default of the vessel’s owners or operators where the insured knew, or should have known, that it could stop the voyage (4.6).
  • Nuclear weapons or radioactive contamination (4.7 in A, 4.8 in B and C).
  • Unseaworthiness or unfitness of the vessel, container or conveyance where the insured knows about it at the time of loading (5.1). Loading your own goods into a container you know is damaged forfeits the cover.
  • War, civil war, capture, seizure, arrest or detainment, derelict mines and weapons (clause 6). Clauses (A) except piracy from this exclusion; (B) and (C) do not.
  • Strikes, lockouts, riots, civil commotion and terrorism (clause 7).

For most shipments you can buy war and strikes cover back by adding the Institute War Clauses (Cargo) and Institute Strikes Clauses (Cargo) to the policy. Ask for them by name when the route passes through a listed area.

When the cover starts and stops

Watch the 60-day limit. Cover ends 60 days after the goods are discharged from the ocean vessel at the final port, even if they have not reached your warehouse. A container that sits at the port for two months under a customs hold, or in your own yard as overflow storage, can run out of cover before it is unpacked.

The transit clause (clause 8) starts the insurance when the goods are first moved in the origin warehouse for immediate loading and keeps it in force during the ordinary course of transit. Cover ends at the earliest of: completion of unloading at the final warehouse named in the policy; unloading at any other warehouse you choose for storage, allocation or distribution; your decision to use a container or vehicle as storage; or the 60-day limit above.

How much to insure for

The usual answer is CIF value plus 10 percent: the commercial invoice value plus freight plus insurance, with a 10 percent uplift meant to cover the buyer’s expected profit and the costs that sit outside the invoice.

Cargo policies are valued policies: the sum insured is agreed in advance, not assessed after the loss. The IUMI Guide to Marine Cargo Insurance calls CIF + 10% the most popular basis of valuation. It is a convention, not a rule, and a buyer whose margin or landed costs are higher can insure a higher agreed value.

Incoterms 2020 writes the same convention into the sale contract for two rules. Under CIF the seller must buy at least Institute Cargo Clauses (C), or equivalent, for at least 110 percent of the contract price. Under CIP the seller must buy Institute Cargo Clauses (A). Under every other rule, including FOB and FCA, nobody is obliged to insure, and the buyer carries the risk from the moment it transfers.

What cargo insurance costs, and what sets the premium

The premium is a rate applied to the insured value. The rate is set per commodity and per lane, which is why no reputable forwarder publishes a single price for cargo insurance. What moves it:

  • The commodity: fragility, sensitivity to water and temperature, attractiveness to thieves (electronics, branded apparel, spirits) and perishability all raise the rate. Machinery in crates and bulk raw materials sit at the other end.
  • Packing and unitization: a sealed full container is rated differently from LCL cargo consolidated with other shippers’ goods, breakbulk or open-top loads. Export-grade packing is assumed. Poor packing is an exclusion, not a rating factor: a loss it causes is not covered.
  • Route, ports and legs: transshipment, inland trucking at either end, ports with a theft or handling record and areas listed for war or piracy risk each add to the exposure. War and strikes add-ons are priced separately.
  • Mode: air, ocean and trucking carry different loss patterns, and a door-to-door move insured warehouse to warehouse covers more legs than a port-to-port one.
  • Insured value and currency: the sum insured, the valuation basis (invoice plus freight plus the customary 10 percent) and the currency of the policy.
  • The clauses chosen: Institute Cargo Clauses (A) cost more than (C). Special conditions, such as a survey warranty for used machinery, change the rate.
  • Deductible: a higher deductible lowers the rate. Some commodities carry a compulsory deductible for breakage or shortage.
  • Volume and history: an annual open cover for a regular shipper is rated on turnover and past claims. A single-shipment certificate is rated on that shipment alone.

To quote cover we need six things: the commodity, the commercial invoice value, the Incoterm, the origin and destination, the mode, and how the goods are packed. Cover is confirmed before the goods move. It cannot be added after a loss.

General average: why even low-value cargo gets insured

If the ship’s owner declares general average, your cargo is held until someone posts security for your share. With insurance, the insurer does that. Without it, you pay.

General average is the oldest rule in maritime law. When the master deliberately sacrifices part of the ship or cargo, or incurs an extraordinary expense, to save the whole venture from a common peril, every party whose property was saved contributes to the loss in proportion to the value saved. Jettisoning containers to refloat a grounded ship, a salvage contract, port-of-refuge costs and firefighting damage are the classic examples. An average adjuster assesses the contribution under the York-Antwerp Rules incorporated in the bill of lading, and it can take years to finalize.

The Ever Given is the case most importers remember. The vessel grounded in the Suez Canal on March 23, 2021 and was refloated on March 29. The owner then declared general average and appointed adjusters. Cargo was released only against general-average security: for insured cargo, the cargo insurer issued an average guarantee; for uninsured cargo, the owner required a cash deposit before releasing the container and held a lien on the goods until it was paid. FIATA warned at the time that shippers without appropriate cover could lose their cargo altogether if they could not fund the bond.

Every grade of the Institute Cargo Clauses covers general average and salvage charges (clause 2), including the security needed to get the container released. That is the main reason a buyer of a low-value shipment still insures it. Without cover, you fund the security yourself and pay your share of the adjustment when it is finally issued.

How to file a cargo insurance claim

Most claims are won or lost at the delivery dock. Follow these steps in order; both the policy and the carrier’s liability regime expect them.

  1. Inspect before you sign. Check the container seal, the packages and the piece count against the delivery order before the driver leaves. Write every exception on the delivery receipt or proof of delivery: crushed cartons, wet packaging, broken seal, short count. A clean signature is the carrier’s best defense and the insurer’s first question.
  2. Photograph everything. the seal, the container number, the load as the doors open, the damaged packages in place and the damage itself. Keep the damaged goods and their packing until the surveyor or insurer releases them. Do not repair, sell or throw away anything first.
  3. Notify the carrier in writing. at once for visible damage, and within the regime’s window for concealed damage: three days after delivery for ocean under COGSA, 14 days after receipt for air under the Montreal Convention (21 days for delay). Clause 16 of the Institute Cargo Clauses makes protecting your rights against carriers your duty; a missed notice can reduce what the insurer pays.
  4. Notify Airlift and the insurer. email insurance@airliftusa.com with the house bill or air waybill number, a description of the loss and the photographs. For larger or complex losses the insurer appoints a surveyor to inspect the goods, establish the cause and extent, and report. Do not wait for the survey to give notice.
  5. Assemble the claim file. a claim letter on your letterhead stating the amount claimed; the bill of lading or air waybill; the commercial invoice and packing list; the delivery receipt with the exceptions noted; the photographs; the survey report if there is one; your written notice to the carrier and any reply; and repair, salvage or destruction quotes where relevant.
  6. Adjustment and payment. the insurer checks the claim against the policy terms, insured value and deductible, pays you, and then pursues the carrier in your place. Any recovery from the carrier belongs to the insurer, up to the amount it paid.

Keep the legal deadlines in view while the claim runs. COGSA bars a suit against the ocean carrier one year after delivery; the Montreal Convention, two years after arrival. A US trucker must allow at least nine months to file a claim and two years to sue. The policy also sets its own notice requirements, and late notice is the most common reason a valid loss goes unpaid.

How Airlift arranges cargo insurance

Airlift USA is an FMC-licensed NVOCC and freight forwarder (OTI license 016162), not an insurer. We arrange cargo insurance through our insurance partners for the ocean, air and trucking shipments we handle, on the value you declare, and we confirm the certificate before the goods move.

Cover is optional and is quoted with the freight when you ask for it. At booking, tell us the commodity, the invoice value, the Incoterm and how the goods are packed. We will quote Institute Cargo Clauses (A) cover, warehouse to warehouse, unless the commodity or route calls for something else.

If there is a loss, we help you assemble the claim file and submit it, and we chase the carrier for the exceptions and correspondence the insurer needs.

Ask about cargo insurance for your shipment

Send the origin, destination, cargo and its value. We reply with the freight rate and how cover is arranged for the shipment.

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We reply to quote requests normally within one business day.

FAQ
Cargo insurance questionsYour questions
What is all-risk cargo insurance?

All-risk cargo insurance is cover written on Institute Cargo Clauses (A) or an equivalent wording. It pays for theft, pilferage, non-delivery, breakage and water damage from rain or condensation, which the named-perils Clauses (B) and (C) do not. Clause 1 insures all risks of loss of or damage to the goods except what clauses 4 to 7 exclude: willful misconduct, ordinary leakage and wear, insufficient packing, inherent vice, delay, the carrier’s insolvency, nuclear risks, unseaworthiness the insured knew about, war and strikes. Under an all-risk policy you only have to show that an accidental loss occurred during the insured transit. Under (B) and (C) you have to show that a listed peril caused it.

Does the carrier’s liability already cover my goods?

Only up to a legal limit that has nothing to do with what the goods are worth. Under the US Carriage of Goods by Sea Act, an ocean carrier is liable for $500 per package or customary freight unit unless a higher value is declared in the bill of lading. Under the Montreal Convention, an airline is liable for 26 Special Drawing Rights per kilogram (revised December 28, 2024), roughly US$35 per kilogram. Under the Carmack Amendment, a US trucker is liable for actual loss but may limit that to a value the shipper agrees in writing, and most truckers’ bills of lading do. The carrier also keeps its statutory defenses and its notice and time limits. Cargo insurance pays the agreed insured value and leaves the recovery against the carrier to the insurer.

How much does cargo insurance cost?

It depends on the shipment, so we quote it with the freight instead of publishing a price. The premium is a rate applied to the insured value. The rate depends on the commodity, how it is packed, the route and ports, the mode, the insured value and currency, the clauses chosen ((A) costs more than (C); war and strikes are priced separately), the deductible and, for regular shippers, annual volume and claims history. Send us the invoice value, the Incoterm, the commodity and the packing, and we will include cover in the quote.

Is insurance included when I buy on CIF terms?

Yes, but only the minimum. Under Incoterms 2020 the CIF seller must buy cargo insurance for at least 110 percent of the contract price on Institute Cargo Clauses (C) or an equivalent. That is the narrowest named-perils wording: it does not cover theft, non-delivery, breakage, water ingress or a package dropped during loading. The policy is also in the seller’s name and assigned to the buyer, and it covers only the sea leg the seller arranged. Buyers on CIF terms commonly add their own all-risk policy, or ask the seller to insure on Clauses (A), so the cover matches the loss they would actually suffer. CIP, by contrast, requires the seller to buy Clauses (A).

What is general average?

General average is the maritime rule that when part of the ship or cargo is deliberately sacrificed, or an extraordinary expense is incurred, to save the whole venture from a common peril, every party whose property was saved contributes in proportion to the value saved. After the Ever Given grounded in the Suez Canal in March 2021, the owner declared general average and cargo was released only against security: an insurer’s average guarantee for insured cargo, a cash deposit for uninsured cargo. All three Institute Cargo Clauses cover general average and salvage contributions, so an insured importer’s insurer posts the guarantee and pays the contribution.

How do I file a cargo insurance claim with Airlift?

Email insurance@airliftusa.com with the house bill or air waybill number, a description of the loss and the photographs. Before that, at delivery: note every exception on the delivery receipt, photograph the damage, keep the goods and packing, and give the carrier written notice at once (for concealed damage, within three days of delivery on ocean freight or 14 days on air). We will tell you whether the insurer wants a survey, help you assemble the claim letter, invoice, packing list, delivery receipt, photographs, survey report and carrier correspondence, and submit the file to the insurer. The insurer adjusts and pays the claim and then pursues the carrier.

Does cargo insurance cover delay?

No. Clause 4.5 of every grade of the Institute Cargo Clauses excludes loss, damage or expense caused by delay, even where an insured peril caused the delay, apart from general-average expenses. A missed selling season, a canceled order or demurrage at the port because the vessel was late are commercial losses that a cargo policy does not pay. Physical damage that happens during a delay, such as a reefer cargo spoiling after a breakdown, is a different question: it turns on whether the cause is an insured peril or an excluded one such as inherent vice.

Do I need cargo insurance for air freight?

Yes, if the goods are worth more than the airline’s liability. Under the Montreal Convention an airline is liable for cargo loss, damage or delay at 26 Special Drawing Rights per kilogram (about US$35 per kilogram at the 2024 revision) unless a higher value is declared on the air waybill and a supplementary charge paid. Air cargo is typically high value for its weight, so the gap is larger than for ocean freight: a 50 kg consignment of electronics can be worth many times what the airline would pay. Air freight is also handled and trucked at both ends, which is where most air-cargo losses happen.

What documents are needed for a cargo claim?

You need a claim letter on your letterhead stating the amount claimed and how you calculated it; the bill of lading or air waybill; the commercial invoice and packing list; the delivery receipt or proof of delivery with the exceptions noted; photographs of the seal, container, packaging and damage; the survey report if one was commissioned; your written notice of claim to the carrier and any reply; and repair, salvage or destruction quotes where relevant. The insurer may also ask for the insurance certificate and evidence of the goods’ condition and packing at origin.

Is cargo insurance included automatically with my Airlift shipment?

No. Cargo insurance is optional and is quoted with the freight when you ask for it, on the value you declare. We recommend it for any shipment worth more than the carrier’s legal liability, especially high-value, fragile, theft-prone or perishable goods. Cover has to be confirmed before the goods move; it cannot be arranged after a loss.

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